Contact & Support

We're here to help you grow your business.

Sales questions, technical support, partnership enquiries — our team responds within one business day. Reach out using your preferred channel below.

Lagos Office (HQ)

1 Adebayo Oyelana Street
Beside Ejigbo Mini Stadium, Ejigbo
Lagos, Nigeria.

United States Office

1007 N Orange Street
Wilmington, Delaware 19801
United States.

Direct Channels

General:[email protected]
Support:[email protected]
+234 800 000 0000(Mon–Fri 8am–6pm WAT)
Response Guarantees (SLA)
  • General Enquiries:Within 24 Hours
  • Technical Support:Within 4 Hours
  • Enterprise Accounts:Within 1 Hour

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Support Channels

Other ways we can help.

Choose the communication channel that works best for your schedule.

Live App Chat

Chat with our support team directly from the iTEKKUPay mobile app. Available Monday to Friday, 8am to 8pm WAT.

Open App Chat

Help Centre & Guides

Browse step-by-step guides, video walkthroughs, and troubleshooting articles for every payment method.

Visit Help Centre

Talk to Enterprise Sales

On the Business plan or negotiating custom processing caps? Book a 30-minute 1-on-1 call with our team.

Book a Call
Common Questions

Support questions, answered.

Our customer success and technical support team guarantees a response within 24 hours for general inquiries, within 4 hours for technical support tickets, and within 1 hour for Enterprise plan accounts.
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